@article{sacscuza:gordon2002aiiawes,
  title={Agent-Client Interaction in a Web-based E-Commerce System},
  author={M. GORDON, M. PAPRZYCKI, V. GALANT},
  journal={Scientific Annals of Computer Science},
  number={11},
  organization={``A.I. Cuza'' University, Ia\c si, Rom\^ania},
  year={2002},
  pages={327--336},
  publisher={``A.I. Cuza'' University Press, Ia\c si}
}